Legal
Cancellation & Refund Policy
Draft — pending final confirmation.
The exact refund windows and percentages below are placeholder values, not yet finalized. Every booking records the exact policy that applied to it at the time it was made, so a later update to these numbers never changes what applies to a booking you've already made.
If you cancel
Each experience listing shows its specific cancellation window before you book. As a general structure: cancelling with sufficient notice before the experience is eligible for a full refund; cancelling closer to the experience date is eligible for a partial refund; cancelling very close to or after the scheduled start is not eligible for a refund. The exact hours and percentages are shown on each experience's listing page and confirmed on your booking voucher.
If the supplier cancels
If a supplier cancels your booking for any reason, you receive a full refund — you never bear the cost of a supplier-side cancellation.
How refunds are processed
Refunds are issued back to your original payment method through our payment provider. Processing time depends on your card issuer or bank and is typically several business days; international card refunds can take longer than domestic ones.
Questions
Contact support@jbntravels.com about a specific booking.